Microsoft Remote Help native app with Full Control, Conditional Access, macOS - Bringing it altogether
In April 2024, Microsoft announced full support for Intune Remote Help on the macOS platform. This new enhancement brought remote assistance to the same level as Windows OS. It also meant that now remote sessions could be trusted with strong authentication like multi-factor and even leverage conditional access policies. Even though Remote Help is not part of the default Intune license, it does come as part of the Intune suite or can be purchased as a separate add-on. Remote Help is available for macOS as both a native application, and as a Web App that runs within the user's web browser. As of writing this blog, Full Control feature is only supported with the client native app and that is what I'll be focusing on in this blog. But first, here is a quick glance on the capabilities of the Remote Help feature - - Remote Help can be enabled to provide assistance on unenrolled devices - Conditional access can be utilized for setting conditions for Remote Help. - Compliance Warnings...