Microsoft Entra SMS and Voice Retirement - What Does It Mean for SSPR?
Microsoft is retiring SMS and voice authentication service in Entra ID on 1 February 2027. Also, from 1 September 2026 onwards, users enabled for SMS or Voice will be automatically migrated to passkeys and brought into the Passkey Registration Campaign. This means that when they next sign in and complete MFA, they will be prompted to register a passkey. Understandably, this has caused a lot of chatter in the technical community and I wanted to both understand this change and the possible impacts. Before strong authentication requirements as part of passwordless came into picture, organizations relied on SMS or Voice as authentication methods, that have now become legacy. There is no question are these authentication methods being less secure and why there is a need to move to stronger authentication methods, however, the migration needs to be carefully planned and also prepare for any surprised that may arise. One such area organisations need to consider is Self-Service P...