Fixing Device Enrollment Managers DeviceCapReached error 801c000e

If you are using Device Enrollment Managers account (aka DEM) to enroll devices in Microsoft Intune in bulk, then this blog post may just help you.

In case you are new to DEM account, then it is basically a non-administrator user account that can be used to enroll devices in Intune. Device enrollment managers are useful when you need to enroll and prepare many devices for distribution. People signed in to a DEM account can enroll and manage up to 1,000 devices, while a standard non-admin account can only enroll 15.

It is important to note that a DEM account requires an Intune user or device license, and an associated Azure AD user. Global Administrators and Intune Service Administrators can add and manage device enrollment managers in the Microsoft Intune admin center.

However, there are some limitations and according to Microsoft,

"Applying an Azure AD maximum device limit of less than 1,000 to a DEM account will prevent you from reaching the 1,000 device limit that the DEM account can enroll."

That makes perfect sense, because the default limit for users to join in Azure AD is the recommended value of 20.

To fix this, increase the value to 1000 or higher as anything lower will not allow the DEM account to reach 1000 devices that it supports for enrollment. Here is how you can do it -

1. Navigate to Microsoft Entra admin center.

2. Go under Devices->All devices->Device settings

3. Change the Maximum number of device per user to 1000 or higher. I am setting it to Unlimited.

Until next time..